Core redirect path
99.9%
Applies to production redirect handlers for active links, QR scans, and published bio page item clicks.
Enterprise service levels
Service levels for production link operations
These reference targets help enterprise customers discuss launch windows, support coverage, and incident communications. They are not a public guarantee and apply only when included in a signed customer agreement.
Reference Availability Targets
Dashboard and API
99.5%
Applies to authenticated workspace workflows and documented REST API endpoints.
Status communication
30 min
Public incident acknowledgement target for confirmed SEV1 customer-impacting incidents.
Support Targets
Where adopted in a signed agreement, response targets are measured from the time a report reaches the agreed support channel with enough detail to triage.
P1Production redirect or authentication outage30 minutes60 minutes
P2Major feature unavailable or degraded for multiple workspaces4 business hours1 business day
P3General product issue, migration question, or configuration help1 business dayAs agreed with the customer owner
Evidence And Credits
SLA reviews use production readiness evidence, status incidents, monitoring records, and customer impact notes. Credits or other remedies apply only when they are included in a signed customer agreement.
- Public status incident or internal launch review record.
- Monitoring, database, backup, queue, or observability evidence from the readiness bundle.
- Affected workspace, domain, API route, or redirect sample.
- Incident start, mitigation, recovery, and post-incident review timestamps.
Exclusions
SLA calculations exclude customer DNS changes, customer identity provider outages, source-provider migration defects, customer account misconfiguration, force majeure events, scheduled maintenance, and incidents caused by destinations or third-party services outside Omni Links control.